Privacy and Security

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1) Personal Information You Choose to Provide

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

Newsletters & Emails to You

At various times as you use TheRecoveryPlace.net, you will be given the option of receiving recurring informational/promotional newsletters via email from TheRecoveryPlace.net. These emails will not contain Personal Health Information. At the time you sign up for our email newsletters or any time thereafter, you can choose to Opt-In to receive additional promotional emails from TheRecoveryPlace.net. In order to subscribe to TheRecoveryPlace.net newsletters via email, we need your contact information, such as name and email address. You can unsubscribe from the newsletters by simply clicking on the "unsubscribe" link at the bottom of any email newsletter. Our automated unsubscribe service will unsubscribe you from that newsletter immediately. You may also unsubscribe or change any of your email preferences by clicking on the applicable links in your email newsletter. If you are experiencing difficulties with our automated unsubscribe service, please contact Web site support. TheRecoveryPlace.net Web site support will unsubscribe you from that newsletter in two to three business days.

Emails You Send to TheRecoveryPlace.net

This Privacy Policy does not apply to content, business information, ideas, concepts or inventions that you send to TheRecoveryPlace.net by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to TheRecoveryPlace.net. We try to answer every email within 48 business hours, but are not always able to do so.

Blogs and other Public Forums

As a service to our users, TheRecoveryPlace.net features blogs, chat and other public forums where users with similar interests or medical conditions can share information and support one another or where users can post questions for experts to answer. Any information shared (including Personally Identifiable and Personal Health Information) that you reveal in a blog or online discussion is by design open to the public and is not a private, secure service. Only our chat feature is protected, secured, and encrypted with industry leading AES-256 High Grade SSL Security to ensure that all information you chat to us about is protected. You should think carefully before disclosing any Personally Identifiable or Personal Health Information in any public forum other than our live chat. What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, this information may also appear in third-party search engines like Google, Yahoo, MSN etc.

Web Site Use Information

Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.  We, our advertisers and ad serving companies may also use small technology or pieces of code to determine which advertisements and promotions users have seen and how users responded to them.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. You may notify us at webmaster@therecoveryplace.net any time if you do not wish to receive these offers.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.  Some of our business partners (e.g., advertisers) use cookies that originate from their sites. We have no access or control over those cookies.

How Do We Use Information We Collect from Cookies?

As you use our Web site, the site uses its cookies to differentiate you from other users. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Sharing Information with Third Parties

We do not share any of your information with any third parties.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request to webmaster@therecoveryplace.net.

How Do We Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site (Like when using live chat) is protected, secured, and encrypted with industry leading AES-256 High Grade SSL Security to ensure that all information you send to us is protected. This is the same security level approved by the U.S. government and the NSA for top secret information. Please contact Web site support at TheRecoveryPlace.net if you have any questions or concerns.

Certain Disclosures

We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or affiliated parties; (b) protect and defend our rights and property, our site, the users of our site, and/or our affiliated parties; (c) act under circumstances to protect the safety of users of our site, us, or third parties.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

Online Addiction & Trauma Recovery Resources

More Online Resources

You have already taken a courageous step by looking for information and help. Whether you are the addict or the family member, The Recovery Place can guide you through this difficult time in your life. Call us. We can help.

The Recovery Place website has an extensive amount of information that will help in evaluating your options. Research the treatment programs we offer, tour our treatment and housing facilities, and take advantage of our online tools and social network.

The Recovery Place wants to make sure that you get the help you need in the way that is most comfortable to you. Chat with us live from our website, contact us over the internet, or phone our 24/7 help hotline. You can even leave it up to us to contact you. Begin the journey to a sober and addiction-free life today.